I will be happy to send you any additional images of anything you are interested in, to help you make your decision. Please allow me 24-hours to respond to you.
How we get in contact with you?
You can email me at email@example.com with any questions you may have. Please allow me 24-hours to respond to you. You can also reach much faster by Direct Messaging me on Instagram at: MistressFaeShop (this link will redirect you there)
How long will it be before you ship my new goodies?
All orders are shipped within 2-3 business days. All Domestic Orders shipped within United States are shipped via USPS and will be delivered between 2-7 days depending on your destination State. All International Orders shipping time will vary by location/country, and can take anywhere between 7-30 days. I do offer faster shipping for International Orders via DHL or FedEx. Please contact me prior to placing your order.
What about Customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Can I track my order?
Yes. Each order will be assigned a tracking number, which will help you track the progress of your goodies on their way to you.
By creating an account or subscribing to your newsletter, are you going to spam my email inbox?
:) Absolutely not! I value your business and wouldn't want lose your business. I will share any discount codes and promotions but you have the option of unsubscribing.
How do I know your site and payment channels are secure?
That's a very valid question! I accept a variety of globally trusted payment methods, including PayPal and Shopify Payments. Absolutely all of these payment channels offer options to request refunds or open disputes very easily, should you find you're dissatisfied with your order or my services. You're protected no matter what! Oh, and I can't actually see your credit card info or PayPal login credentials or anything like that, in case you were wondering!
Do you accept returns or exchanges?
If you are unhappy with your order, I accept exchanges/returns up to 3 working days after you have received your item (please send me a message to return).
Unfortunately, I do not refund shipping costs as they are not retrievable. In the cases where you want to return the item, I will always ask that you return the item before I refund. Please return the item in its original condition and packaging.
I do make sure that all of the products are well packaged and sealed. However, If your item is lost in the post, or is damaged when you receive the item, please contact me to resolve the issue.